Free Shipping on ALL Non Freight Orders*
At Level Up Auto Parts, we always ship fast and free to any of the 48 contiguous United States, unless the item requires Truck Freight (classified by FedEx as "too heavy" or "too large". Shipping to Alaska and Hawaii is also available, although a shipping charge may apply. Most orders ship within 24 to 48 hours, or faster if noted, and tend to arrive at their destination between two and seven business days. Items that are out of stock or custom-made may have longer processing times.
Once your order shipment is confirmed, you’ll receive an e-mail notification with shipping details and a tracking number.
As you shop, we provide shipping estimates directly on our site. These estimates refer to the date your order is expected to leave our warehouse, and do not include transit time.
At this time, expedited shipping is made available only order orders processed over the phone with our sales team.
Shipping Notification and Receipt
For most standard orders, a signature is not required upon delivery. In some cases, the carrier may elect to require a signature if they deem it necessary.
In rare cases, an order’s tracking number may show delivered before you have received your order. In this case please email email@example.com and we will investigate. Level Up Auto Parts is not responsible for any stolen packages. If your package is stolen, we can assist in setting up a claim with FedEx. We also recommend you file a police report for your stolen package and work with your credit card company or insurance to file a claim. In order to prevent this, we highly recommend you leave any shipping instructions in your order to help prevent this problem in the future (i.e. Signature required please, leave behind front pillar, etc).
Damaged or Defective Items
In the rare case that an item arrives with damage from shipping or manufacturing defects, please email firstname.lastname@example.org and we will be glad to help start the return process or warranty claim, and ship a replacement.
Some of our products are too large standard ground shipping size and must be sent by semi-truck or freight. As with any other order, standard freight shipment is free. In most cases a carrier representative will contact you directly to schedule a time for delivery.
Access and Maneuverability
Keep in mind, a freight shipment will most likely be delivered by a full-sized semi-truck, and reasonable access and maneuverability must be available. The driver is required to deliver the order to the curb, inside delivery may not be available. It may also be necessary for someone to assist the driver in unloading the order. A liftgate may not be available if not requested. If access or assistance is not possible, you may also request to pickup your order from the freight company’s loading dock.
Damage on Packaging
You must sign receipt of delivery on a freight shipment, but first, be sure to inspect the package and shipping materials for any signs of damage. If observable damage is present, refuse the shipment and do not sign the receipt. After refusing the order, please contact us so we can complete your claim and begin the return process. If damage is minor and you’d like to accept the shipment, write “Subject to Concealed Damage” on the receipt.
Damage on Product
After receiving your order, you should inspect the contents for any product damage, or “concealed damage.” If any damage is found, retain your copy of the delivery receipt and contact the carrier within 48 hours. If possible, take digital photos of the damage as well to further support your claim. After contacting the carrier, please contact us so we can help you complete your claim, and ship a replacement.